Refund & Cancellation Policy
7-Day Money-Back Guarantee for Digital Books
100% Customer Satisfaction Guarantee
At eBookMarket Library, we stand behind the quality of our archival digital collections. If you experience any issues with your digital book download, we offer a 7-Day Money-Back Guarantee.
1. Eligible Refund Scenarios
You are eligible for a full, hassle-free refund within 7 days of purchase if:
The downloaded EPUB/PDF file is corrupted, unreadable, or cannot be opened by standard e-Readers.
The content inside the file substantially differs from the title and summary listed on the store.
You accidentally completed a duplicate purchase for the exact same eBook volume.
2. How to Request a Refund
Requesting a refund is simple and fast. Follow these steps:
- Send an email to support@ebookmarket.com.
- Include your Order Email Address or Stripe Transaction ID.
- Briefly describe the issue (e.g. file error or duplicate order).
Our support team processes all refund requests within 24 hours. Once issued, refunds are credited back to your original payment card within 3-5 business days.
3. Direct Resolution & Support First
We are committed to resolving any order issues promptly. If you encounter any problems with your purchase, please contact our support desk directly at support@ebookmarket.com prior to contacting your card issuer. We guarantee a fast and satisfactory resolution.